At A-1 Hardware, your satisfaction matters to us. If your order isn’t exactly what you expected or arrives with an issue, we’ve made the return process easy and hassle-free. Below is everything you need to know about returning an item and the available options.

Return Window

You can request a return within 30 days of receiving your order.

How to Return an Item

Returns are handled by mail, and our support team will assist you throughout the process. Whether the product is defective or simply not what you needed, you can choose between a refund or an exchange. To start a return, contact us at support@a-1hardware.com.

Product Condition

Items must be unused, undamaged, and returned in their original packaging. Unfortunately, we cannot accept returns for products that have been used or are not in their original condition.

Return Label

For added convenience, we include a return shipping label in your package, or we can send one via email upon request.

No Restocking Fees

We do not charge any restocking fees. Our return process is transparent and cost-free.

Refund and Exchange Process

Once we receive and inspect your returned item, we will process your refund to the original payment method within 7 business days. Exchanges will be shipped out promptly after we receive your return.

We Handle Returns with Care

Every return is carefully checked to ensure a smooth experience, and we’re always working to make your next visit to A-1 Hardware even better.

Need Assistance

Our support team is available to help at every step. You can reach us at support@a-1hardware.com or through our 24/7 live chat.

Thank you for choosing A-1 Hardware, We’re committed to providing durable products and dependable service.

For More Information:

Trade Name: A-1 Hardware
Support: 24/7
Business Hours: 8:00 AM to 6:00 PM (Monday to Friday)
Business Number: +1 (310) 559-9495
Business Mail: support@a-1hardware.com
Business Address: 11119 Washington Blvd, Culver City, California 90232, United States