Return & Refund Policy

At A-1 Hardware, your satisfaction is our top priority. If your order doesn’t meet your expectations or arrives with an issue, we’ve made our return process simple and hassle-free. Below is everything you need to know about returning an item and your available options.

Return Window

You may request a return within 30 days of receiving your order.

How to Return an Item

All returns are processed by mail, and the A-1 Hardware support team will guide you through each step. Whether an item is defective or simply not the right fit, you may choose between a refund or an exchange.

To initiate a return, please contact our customer support team through the contact options available on our website.

Product Condition

Returned items must be unused, undamaged, and in their original packaging. We are unable to accept returns for products that have been used, altered, or returned in unsellable condition.

Return Shipping Label

For your convenience, a return shipping label may be included with your order or provided electronically upon request.

No Restocking Fees

A-1 Hardware does not charge any restocking fees. Our return process is straightforward and free from hidden costs.

Refunds and Exchanges

Once your return is received and inspected, refunds will be issued to the original payment method within three (3) business days.

Approved exchanges will be processed and shipped promptly after the returned item is received.

We Handle Returns with Care

Every return is carefully reviewed to ensure a smooth and fair experience. We’re always working to improve our service and make your next visit to A-1 Hardware even better.

Need Assistance?

Our customer support team is here to help at every stage of the return process. Please reach out to us through our website or customer support channels for assistance.

Thank you for choosing A-1 Hardware. We’re proud to offer durable products backed by dependable service.

For More Information

Trade Name: A-1 Hardware
Support:24/7 (via email & chat)
Business Hours:8:00AM to 6:00PM GMT-8 (Mon to Fri)
Business Phone: +1 (310) 559-9594
Business Mail: support@a-1hardware.com
Business Address: 11119 Washington Blvd, Culver City, California 90232, United States